Support & FAQ

Arc is a study app for apprentice electricians in WA (Australia), Ireland (SOLAS Phase 2, 4 and 6) and the UK. It has practice quizzes, maths with worked answers, a formula sheet, a regs search in plain words, fault-finding, teaching videos, games and a weekly leaderboard. It is a study aid with original practice wording, not official exam papers.

Arc is a web app, so there is no App Store or Play Store download. iPhone: open arc-sparky.pages.dev in Safari, tap Share, then Add to Home Screen. Android: open it in Chrome, tap the ⋮ menu, then Install app (or Add to Home screen). Arc then opens full screen from its own icon.

Step-by-step install guide →

No, and you do not need it. Arc is an installable web app: open it in your browser and add it to your home screen. You get your own Arc icon and it opens full screen like any other app.

You can use Arc for free: sample questions in every topic, about 10 free maths questions per region, the full formula sheet, 14 free regs answers per region (incl. 4 fault-finding guides), the free RCD video, 3 games a day, the leaderboard and the Moving to Australia guide. The Exam Pass is a one-off payment (A$17 / €10 / £9) that unlocks every question, mock exams, practical modules, all regs answers, all teaching videos and unlimited games, for all regions, for life.

A$17, €10 or £9, paid once. It is not a subscription. Checkout is handled by Stripe.

In Arc, open Unlock, then tap Restore purchase. Paste your Checkout session id (starts cs_), your payment receipt id (starts pi_), or enter the email you used at checkout. If it still does not work, send us a message through the support form.

Try Restore purchase first, as most problems are an unlock that did not carry across. Refunds follow the Refund Policy (see the Refunds page). Your rights under Australian, Irish or UK consumer law are not affected. Use the support form with the rough time of purchase and your receipt id. Never send card numbers.

Read the Refund Policy →

Yes, mostly. After Arc has loaded once (best after you add it to your home screen), the quizzes, maths, formula sheet and regs search work without signal. Videos, the leaderboard and checkout need an internet connection.

WA / Australia (AS/NZS 3000 and 3008 style, Capstone and OTSR prep), Ireland (I.S. 10101, SOLAS Phase 2, 4 and 6 including Phase 6 maths and PLC basics) and the UK (BS 7671, England and Northern Ireland). Pick your region when you first open Arc. You can change it any time with the flag button at the top.

Tap the flag button at the top of the home screen and pick WA, Ireland or UK. The Exam Pass covers all regions.

No. Arc uses original practice questions written in exam style, with worked answers. Always check the current standard and your local rules. Arc is a study aid, not a replacement for your course or a licensed electrician.

Play a game and your score can go on the weekly board under a nickname only. You can also make a mates group with a code so your class can compete.

Short teaching videos made for each region: How to wire an RCD (free), What’s inside an MCB, MCBs vs RCBOs, and motor control (DOL, latching, forward/reverse, interlocks, HOA) with drawings. Everything except the RCD video is in the Exam Pass.

Yes. Arc has a free Moving to Australia guide covering the TRA skills assessment, OTSR, the WA provisional permit, gap training and the full licence, plus interview practice questions. Always check the official TRA, Migration WA and Building and Energy pages before you pay for anything.

Arc is a study aid for apprentices. In Australia, Ireland and the UK most electrical work must be done or certified by a licensed or registered electrician. If something is unsafe, switch it off at the board if you safely can and call a licensed electrician.